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Privacy at Diamond Bathrooms

Protecting your privacy

Diamond Bathrooms is committed to protecting your privacy. We use the information we collect about you strictly to process orders. No information collected by us from this web site will be sold, rented or loaned to anyone.

We will also collect non-transactional data should you enter a competition, request a brochure, take part in a survey and/or request a newsletter via one of the electronic forms.

We may also use the information we collect to occasionally notify you about news and information about products and services we think you may find interesting.

We will sometimes link to various third party web sites to provide you with more information. We cannot accept responsibility for any issues arising through the use of these web sites.

Cookies

Cookies are alphanumeric identifiers that get transferred to your computer through your web browser to enable our systems to recognise your browser and help us to understand better what portions of our site best serve you.

If you have any further questions about Diamond Bathrooms' website please email us at admin@diamondbathrooms.co.uk

If you are an international supplier in domestic bathroom products, bathroom suites and bathroom accessories, please do come in contact with our imports department.

Data collected by this site is used to:

a. Take and fulfil customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes

In accordance with the Private & Electronic Communications Act passed into law 11 Dec 2003 - We do not send random marketing emails to personal email addresses.

We conform with the requirements of the Data Protection Act 1998.

The SagePay payment system uses a combination of established and innovative techniques to ensure the security and integrity of all sensitive data. Our internet facing web servers are certified by Verisign, this ensures that no third parties can impersonate SagePay to obtain secure information.

Transaction Security

The transfer of the less sensitive transaction details from the retailer's site to SagePay is encrypted and digitally-signed. This ensures that the information passed is secure and tamper-proof.

Security for the Shopper

Any communication between the customer and SagePay is encrypted to the maximum strength supported by the customer's browser. The customer is also protected from fraudulent use of their card in a "card not present" environment, by their card issuer.

Data Storage

All data stored on SagePay systems are held on encrypted and highly secured databases. SagePay are regularly audited by Visa and MasterCard to ensure that their systems conform to the latest security standards.

Returns Policy ONLINE CUSTOMER ORDERS - Distance Selling - cancellation rights and returns

Customers under the Consumer Protection (Distance Selling) Regulations 2000 who wish to cancel their order should do so within 14 working days commencing the day after the day of delivery. Cancellation should be in writing. The delivery costs and safe return of these products must be at the customer's expense and within a reasonable time scale. Customers must ensure these products are securely packaged to suit the method of transport chosen. The supplier does offer a chargeable collection service.

The Consumer Protection (Distance Selling) Regulations 2000 provide that customers are under a statutory duty to take reasonable care of the goods. If this statutory duty is breached (for example, by not keeping the goods safe and in a good condition whilst in a customer's possession or by returning goods to us via an uninsured delivery and subsequently those goods are damaged during the inward delivery) we have the right to take action against the customer under the Regulations for breach of the statutory duty.

Customised Bespoke Made to Measure Products

We will not accept cancellation or return on customised, made to measure or bespoke products as these products are exempt from the right to cancel under the Consumer Protection (Distance Selling) Regulations 2000.

Examples:

Customised 'Made to Measure Bespoke' Products are those that are specially manufactured, altered or modified to your specific requirements i.e. fitted furniture, colour/ size/ shape variation.

Customised, bespoke whirlpool bath fitting to include hydrotherapy lights and air spare systems. Where you have ordered a bath and then ordered a whirlpool system to be fitted to the bath to your chosen requirements i.e. the bath has been drilled and modified.

Customised Tap holes - Where you have ordered a bath and in addition you have requested our special drilling service. (1, 2, 3, 4 tap hole - and hole positioning) prior to delivery.

All products that are customised, made to measure or bespoke have been modified to your specific personal needs and cannot be cancelled under the Consumer Protection (Distance Selling) Regulations 2000.