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Terms & Conditions


Acceptance by us of your order is conditional upon acceptance by you of the following conditions which override all other terms and conditions expressed, implied, or otherwise wherever contained 'except' were any condition affects your statutory rights with in the sale of goods act 1979 ( as amended). No other variation to the contract shall be binding upon unless accepted by us in writing.

Description of Goods & Accuracy of Product Information

Certain products are of a technical nature it is not practical to publish detailed specifications. All images, descriptive matter, specifications and advertising (including our site) on our site are for the sole purpose of giving an approximate description of the goods. All specifications given to the Customer are approximate and intended as a guide only. The Company does not accept responsibility for any preparation work based on such specifications. Our website is accessible by suppliers, manufacturer for ease of update and some information has been gathered from public-domain sources. All manufacturers reserve the right to make alteration and variations to materials colour grades and technical specifications at any time due to world resources. The intention of Diamond Bathrooms is that all information on the website should be as accurate and up to date as possible. However, Diamond Bathrooms cannot guarantee the reliability or the accuracy of the information. All manufacturers reserve the right to make alteration and variations to materials colour grades and technical specifications at any time due to world resources.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed.

Samples, Descriptions and Illustrations

i) Where samples of goods or colour charts are provided, these are submitted only as indicative of goods quoted and subsequent sale of goods

ii) Whilst all our descriptions and illustrations of the goods in catalogues, brochures and price lists provided by us have been carefully prepared, they are intended for general guidance only and do not form part of any contract. We do not accept responsibility for any errors or omissions or for any loss resulting from reliance on such descriptions and illustrations.

iii) Where we agree to provide a specially designed plan, we shall not accept any liability arising from any omissions or inaccuracies in the measurements you have given to us. Any plan drawn up by us is and remains our property and may not be reproduced in whole or in part without our written consent. Prices of Bathroom Suites, Shower Enclosures and Vanity Units

i) All prices quoted are those ruling at the date of our quotation or the date dispatch of the goods, as the case may be, and are subject to variation. You will be notified of any alteration to price before despatch of your order and you will be given the opportunity to cancel the item due to the price variation.

ii) We reserve the right to alter the contract price to take account of any alteration in the rates of any value added tax or similar sales tax now or hereafter imposed.

Availability of Goods

All products and services are subject to availability and may be withdrawn at any time due to unforeseen circumstances. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid to us for the items that have been withdrawn. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods. All goods referred to as "ex stock" are offered subject to prior sale and final inspection.

Time Limitation for Notification of Claims

Damage in transit: If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and it will be your responsibility to inform us within 48 hours of delivery. Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 48 hours of delivery. In-Correct Goods: It is your responsibility to notify us of any in-correct goods supplied within 48 hours from delivery. Our liability for damage or non-delivery of goods duly notified to us in accordance with the above shall in any event be limited to replacement of the goods within reasonable time (or at our option refunding the price thereof).


All goods must be fully inspected by you before the fitter is allowed to start installation to ensure you are fully satisfied with your purchase. Any product once in your possession that have been fitted in any way and 'conform to standards' will be deemed as accepted by you. We strongly advice all our customers to ensure all products are as chosen i.e. design colour quality size variation etc before instructing an installer. Please refer to the Description of Goods & Accuracy of Product Information above for manufacturer variations details. (All manufacturers reserve the right to make alteration and variations to materials colour grades and technical specifications at any time due to world resources). Where goods are rejected by you for whatever reason we will endeavour to organise a replacement as soon as practical. (please be aware that some of your chosen products may have a long lead time for re-delivery from the suppliers it is also possible the manufacturer may make specification changes at any time).

Product Guarantees

All products supplied are covered by the terms and conditions of the Manufacturer's Guarantee. This guarantee specifically excludes faults caused by accident, neglect, and misuse. In addition routine maintenance, if needed, is not covered. This does not affect any statutory rights that you have.

Bathroom Installers

Where an installer is recommended or advertised by us - this is in good faith - without responsibility and with out warranty as to the ability of the installer nor is any such warranty to be implied by reasons of such recommendation or appointment in no circumstances shall we be liable for any loss, damage or expense suffered by you or any third party by reasons of any acts, defaults, omissions or delays of the installer, his servants, agents or subcontractors whether due negligence or otherwise. All recommendations are from customer feed back only and do not form part of our contract.


The obtaining of any necessary consents for the installation of the goods whether from local or other authorities and the fact that the installation of the goods is in breach of any of the provisions of any bye-laws, regulations or statutes shall not be our responsibility and shall have no effect on the validity of a contract of sale of our goods. The contract is deemed as supply of product only.

Proper law

Every contract to which these conditions apply shall be construed and operate as an English contract and in accordance with English Law and all disputes shall be submitted to the jurisdiction of the English Courts


Payment Methods - We accept all major credit and debit cards including Visa, MasterCard and Switch. On the order you must provide us with your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received.

ONLINE CUSTOMER ORDERS - Distance Selling - cancellation rights and returns

Customers under the Consumer Protection (Distance Selling) Regulations 2000 who wish to cancel their order should do so within 14 working days commencing the day after the day of delivery. Cancellation should be in writing. The delivery costs and safe return of these products must be at the customer's expense and within a reasonable time scale. Customers must ensure these products are securely packaged to suit the method of transport chosen. The supplier does offer a chargeable collection service.

The Consumer Protection (Distance Selling) Regulations 2000 provide that customers are under a statutory duty to take reasonable care of the goods. If this statutory duty is breached (for example, by not keeping the goods safe and in a good condition whilst in a customer's possession or by returning goods to us via an uninsured delivery and subsequently those goods are damaged during the inward delivery) we have the right to take action against the customer under the Regulations for breach of the statutory duty.

Customised Bespoke Made to Measure Products

We will not accept cancellation or return on customised, made to measure or bespoke products as these products are exempt from the right to cancel under the Consumer Protection (Distance Selling) Regulations 2000.


Customised 'Made to Measure Bespoke' Products are those that are specially manufactured, altered or modified to your specific requirements i.e. fitted furniture, colour/ size/ shape variation.

Customised, bespoke whirlpool bath fitting to include hydrotherapy lights and air spare systems. Where you have ordered a bath and then ordered a whirlpool system to be fitted to the bath to your chosen requirements i.e. the bath has been drilled and modified.

Customised Tap holes - Where you have ordered a bath and in addition you have requested our special drilling service. (1, 2, 3, 4 tap hole - and hole positioning) prior to delivery.

All products that are customised, made to measure or bespoke have been modified to your specific personal needs and cannot be cancelled under the Consumer Protection (Distance Selling) Regulations 2000.

Our Contact details

Unit 15 Seeleys Road
West Midlands
B11 2LQ
United Kingdom
Phone: 0121 753 6810
Fax: 0121 753 1110
Email: [email protected]

Company House Registration No. 03075399

Making A Purchase

You can now order most of the items on our site online. If you require further information we would prefer you to call/email us with any enquiries/orders. This is to confirm that the product you are ordering fulfils your needs.

To place an order you can order online or contact us between 9am - 5pm Monday to Friday. Calls are standard rate.

Payments online are taken securely by SagePay

Payments taken over the phone are taken via Visa, Master Card, Switch or Solo. Cheque's accepted.

All goods require to be paid for in full when placing your order.


The website may be used only in a lawful way and for lawful purposes.


Orders can only be supplied to UK mainland addresses.

Scotland Deliveries

Unfortunately we are unable to deliver the larger items such as shower doors and enclosures or baths to Scotland. Please contact us if you require further information regarding deliveries. Palletised deliveries are available at extra cost.

Deliveries are made to the nearest hard road point and for the avoidance of doubt we are only insured and required to deliver the goods to your delivery address and not bring them into a property or install them.

We will deliver to your delivery address where possible provided that the property is situated on a hard road point.

Where your order may consist of heavy or bulky products assistance must be available or we will not be in a position to offload the goods and we will charge you a fee of 10% of the price of your order for re-delivery.

Where the goods can be offloaded by the driver with no assistance and you have requested that the goods are left at your property then the goods will be left at the property at your own risk.

Do not arrange for installation of the goods until they have been delivered and checked for correctness, damage and shortages by you.

Upon delivery of a product you should carefully inspect the goods. If any goods are damaged or lost, please contact us to inform us of the problem and do not use the goods.

Delivery Schedule Delivery

(i) Delivery dates are quoted without engagement, although every endeavour will be made to adhere to the dates or the dates quoted. Deliveries to you are all dependant on the supplier / manufacturer deliveries to us and there for out of our sole control. In no circumstances shall we be liable for any delay in delivery or loss arising there from, however caused. Time shall not be of the essence of the contract.

(ii) When goods are offered for delivery, our obligation is limited to delivery as near to site as safe hard road and vehicle size permits with in the law. You are responsible for providing, free of charge, the labour required to unload and stack your goods. Our delivery drivers are not authorized to enter your premises.

(iii) We reserve the right to deliver the contract goods by instalments were necessary.

(iv) We will not be liable for costs you incur due to non delivery of goods or your engagement of fitters and traders.

Delivery Charges

All prices on our website are exclusive of delivery charges unless otherwise stated, which will be added to the price of the products at our checkout. Where free of charge delivery is offered it is based on one free delivery on our normal delivery days to your area. Should you require a special delivery service - time - day or method of transport this can be quoted and charged for separately at any point prior to despatch of goods. Should you require any alterations to the delivery after despatch of your goods we reserve the right to charge you for all costs incurred by the company to retrieve redirect return or redeliver your order. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.

Back Orders If the product you have ordered is not in stock, you will be notified as soon as possible. In this case you will be given the option to cancel your order or wait for your order to be completed.

Tax Charges For all orders made from the UK Standard Rate is included.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee All our products are covered by the manufacturers warranty

Reaching Us Should you need to contact us regarding your order, you can contact us via one of the following:

" Phone us on 0121 753 6810 (9am-5pm week days)
" Fax us on 0121 753 1110

Alternatively, you can call on 0121 753 6810 (International +44 0121 753 6810) or fax us on 0121 753 1110 or write to us at Unit 15 Seeleys Road Tyseley Birmingham West Midlands B112LQ United Kingdom