All Buy On Line Orders Over £100 Include VAT and Delivery to Mainland England and Wales. For Orders To Scotland Please Contact Us.
To Order - Tel 01384 484454 or Simply Click and BuyAbout Us
Contact Details:
Diamond Bathrooms Limited
Unit 18 Pedmore Road Industrial Estate
Pedmore Road
Brierley Hill
West Midlands
DY5 1TJ
United Kingdom
Phone: 01384 484454
Fax: 01384 485542
Email: info@diamondbathrooms.com |
Making A Purchase
You can now order most of the items on our site online. If you require further information we would prefer you to call/email us with any enquiries/orders. This is to confirm that the product you are ordering fulfils your needs.
To place an order you can order online or contact us on 01384 484454 between 9am - 5pm Monday to Friday and 10:30am - 4:30pm Saturday. Calls are standard rate.
Payments online are taken by Protx
Payments through our showroom are taken via American Express, Visa, Master Card, Switch or Solo. Cheque's accepted.
All goods require to be paid for in full when placing your order.
The Consumer Protection (Distance Selling) Regulations 2000 / Returns since 31 October 2000 UK. Consumers now have the right to cancel their order within a "cooling off period" which lasts 7 days from the day after taking delivery. Cancellation must be either sent via facsimile, email or letter and sent to the address as listed on the "About Us Page" of our site. If you cancel your order under these provisions then you will be responsible for returning the goods to us in good condition or alternatively you will be responsible for our cost in recovering the goods, you must make sure the goods remain undamaged, unused and in their original packaging. The delivery of goods to you is a separate contract for the services and is not covered by the cooling off period; therefore any refund made will not include the cost of delivery of the goods to you.
PLEASE DO NOT WRITE ON THE PRODUCT PACKAGING AS THIS WILL MAKE THE PRODUCT NO LONGER A RESALEABLE ITEM. THIS WILL EFFECT YOUR REFUND!
The website may be used only in a lawful way and for lawful purposes.
Although we will try our best to check the accuracy of any given information we have placed on our webpage, we make no guarantees as all manufactures are able to change product information and dimensions at any time without any given warning.
We can not guarantee that the appearances of items/colour charts on our website are shown to the exact colour they are produced, as the colour will vary on different computers according to the screen contracts etc. Please be aware that all sizes are shown as approximates.
We make no guarantee that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy and reliability of the website will be available to you at any time. We will not be responsible or liable for any loss of content or material uploaded or transmitted through the website. You are responsible for maintaining suitable virus protection software on your computer.
To provide increased value to our users, we may provide links to other websites or resources for you to access and your own choice. You acknowledge and agree that as you have chosen to enter the linked website, we are not responsible for the availability of the external sites and resources.
We will attempt to ensure that all details, descriptions and prices of the products shown on our webpage are correct at the time of entering the relevant information on to our system. Although we aim to keep the website as up to date as possible the information and product descriptions shown at a particular time it may not always relate to the position exactly at the moment you place your order. We can not confirm the price of a product until your order is accepted due to our Order Acceptance policy.
Any advice or recommendation given by us or our employees to you, your employees or agents as to storage, application or use of the goods which is not confirmed in writing by us is followed or acted upon entirely at your own risk, and accordingly we shall not be liable for any such advise or recommendation which is not confirmed.
Payment
All quotations given from us to you are valid for thirty days.
All prices shown on our website are shown inclusive of VAT @ the current rate and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered including VAT and Delivery charge is free unless the item is under £100 then an extra £10 delivery cost will be added. Payment can be made by the following credit/debit cards:
" Master Card
" Visa
" Visa Electron
" Maestro
" Solo
" Cheque Via Post ( Extends delivery by 5 days)
Payment will be debited once the goods have been ordered.
We reserve the right to make adjustments to the price to account for any increase in our supplier's prices or any change with prices with taxes or any other duties, or if due to any error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the error and give you the correct price and you the opportunity to cancel the order.
You confirm that the credit or debit card you use to place an order is yours.
All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we may refuse your order.
All online card payments are processed by Protx VSP.
To purchase items off us you must be over the age of 18 years.
When registering please provide your real name, phone number, email, address, payment details and any other information requested.
You must process a valid credit or debit card.
If a product is listed with an incorrect price due to typing error or error in our pricing information given to us from suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged subsequently cancel your order, we will immediately issue a credit to your credit card account for the total value of the incorrect price (including any delivery charges that may have been given).
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Shipping And Handling Shipping and Handling
Orders can only be supplied to UK mainland addresses.
Scotland Deliveries.
Unfortunately we are unable to deliver the larger items such as shower doors and enclosures or baths to Scotland. Please contact us if you require further information regarding deliveries. Palletised deliveries are available at extra cost.
Deliveries are made to the nearest hard road point and for the avoidance of doubt we are only insured and required to deliver the goods to your delivery address and not bring them into a property or install them.
We will deliver to your delivery address where possible provided that the property is situated on a hard road point.
Where your order may consist of heavy or bulky products assistance must be available or we will not be in a position to offload the goods and we will charge you a fee of 10% of the price of your order for re-delivery.
Where the goods can be offloaded by the driver with no assistance and you have requested that the goods are left at your property then the goods will be left at the property at your own risk.
Do not arrange for installation of the goods until they have been delivered and checked for correctness, damage and shortages by you.
Upon delivery of a product you should carefully inspect the goods. If any goods are damaged or lost, please contact us to inform us of the problem and do not use the goods.
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Delivery Schedule Deliveries are Free of Charge on orders over £100.00
Bathroom items are usually delivered within 7-10 working days.
Delivery Schedule
Unfortunately due to the nature of most of the products on our site, we have found to our expense that normal couriers will not insure our products and most of the time failed to arrive in one piece. For this reason we are now using our own vehicles.
We deliver to certain areas of the UK on certain days. This is not a 'Next Day Courier Service'
Unfortunately we can no longer deliver the larger, heavier goods (shower enclosures and baths etc) to Scotland. Please contact us for delivery arrangements for Scotland.
If any orders are placed for items unable to be sent, customers will be notified and refunded.
On receiving your order we will contact you to arrange a delivery date.
If you order a product that cannot be delivered in the times shown, we will contact you to let you know and give you the opportunity to cancel your order.
Do not arrange a plumber or other tradesmen until after your goods have arrived and been checked.
Diamond Bathrooms Ltd will not be liable for any fitting charges incurred by fitting faulty or defective items.
Any damage should be notified to us within 24hrs of receipt of the goods.
Heavy items may require assistance for the driver to off load. Your help with this would be appreciated. We would strongly advise against booking any tradesmen for installing until you are in possession of the product, and you have checked for damage, shortages and correctness. No liability is accepted in respect of late deliveries.
All goods are inspected prior to being despatched. Any damage or shortages should be notified to us within twenty four hours of delivery.
To provide more information to our users, we may have added alternative links to other websites or resources for you to access at your own discretion. You confirm and agree that as you have chosen to enter one of our external links or resources we are not responsible for the availability of any of the external sites or resources you have entered.
Where delivery or despatch times are stated anywhere on our website, the times are only approximates and although we try our best to deliver to you within the time stated, deliver could be delayed due to events beyond our control. The time of delivery is not the essence of the contract. For the avoidance of any doubt we shall not be liable for any loss arising from delay in delivery or non -delivery.
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Back Orders
If the product you have ordered is not in stock, you will be notified as soon as possible. In this case you will be given the option to cancel your order or wait for your order to be completed.
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Tax Charges
For all orders made from the UK Standard Rate is included. |
Guarantee
All our products are covered by the manufacturers warranty |
Reaching Us
Should you need to contact us regarding your order, you can contact us via one of the following:
" Phone us on 01384 484454 (9am-5pm week days, 10:30am-4:30pm Saturdays and Closed on Sundays.)
" Fax us on 01384 485542
" Email us on info@diamondbathrooms.com
" Or visit our showroom at :-
Unit 18 Pedmore Road Industrial Estate, Brierley Hill, West Midlands, DY5 1TJ, United Kingdom.
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Privacy Policy
Diamond Bathrooms Ltd do not disclose customers details to any third party.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
In accordance with the Private & Electronic Communications Act passed into law 11 Dec 2003 - We do not send random marketing emails to personal email addresses.
We conform with the requirements of the Data Protection Act 1998.
The Protx payment system uses a combination of established and innovative techniques to ensure the security and integrity of all sensitive data. Our internet facing web servers are certified by Verisign, this ensures that no third parties can impersonate Protx to obtain secure information.
Transaction Security
The transfer of the less sensitive transaction details from the retailer's site to Protx is encrypted and digitally-signed. This ensures that the information passed is secure and tamper-proof.
Security for the Shopper
Any communication between the customer and Protx is encrypted to the maximum strength supported by the customer's browser. The customer is also protected from fraudulent use of their card in a "card not present" environment, by their card issuer.
Data Storage
All data stored on Protx systems is held on encrypted and highly secured databases. Protx are regularly audited by Visa and MasterCard to ensure that their systems conform to the latest security standards.
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Returns Policy
Returns Policy - Faulty Goods
We will refund the cost of the goods and delivery charge, please contact us on 01384 484454 to arrange for the faulty product to be collected. All returns will be checked or tested and if the item proves not to be faulty when checked then only the product value will be refunded. You will be charged the actual cost of the delivery and the collection. Card charges may also be taken out of the refund and the original purchase price Normally this is 2.25%
Checking Your Product For Damage
You agree to open all boxes and thoroughly check the goods for damage on the day of delivery and notify us of any damage within 24 hours of the delivery. If we are not notified of any damage within 24 hours we are unable to claim from either the manufacturer or our carrier. You agree to indemnify us for any losses we suffer as a result or your failure to notify us within 7 days.
Returns Policy - Product Supplied is Not Suitable
If the product supplied is found to be not suitable when you receive it you can return it at any time within 21 (twenty one) days for a replacement of equivalent value or a credit against any product of a higher value. (this does not include any special order or orders for products not listed on our web site) If you cannot find a product you would like to exchange the product for we will refund you the product less the actual cost of delivery and collection and a 10% re-stocking charge. Your refund will be processed once the monthly invoice from our carriers has been received and the actual delivery cost can be identified. Please note that if you are returning the product within 7 days in accordance with the Distance Selling Regulations then no re-stocking charge will be made.
It is your responsibility to ensure that return goods reach us in perfect and re-saleable condition in the original undamaged boxing. They should be well packed and sent to our address in the "About Us" section. |
Prices Include VAT and Delivery On Orders Over £100.00 To Mainland England and Wales. For Orders To Scotland Please Contact Us. |
